Service Writer

Santa Ana, CA

                                                          SERVICE WRITER

 

Toyota of Riverside has an immediate opening for a SERVICE WRITER to join their winning team.  Previous Toyota experience is a plus but not necessary.  This position is responsible for the administrative support to the Service Department.  The Service Writer will be organized, a self-starter, and an effective communicator that will maintain consistent and clear interactions with all department staff, customers, vendors and management.  We offer excellent working conditions and company benefits.

 

Main Tasks and Responsibilities:

 

•  Meet with customers and determine their needs for repair and/or service of their vehicle     issues

•  Increase customer satisfaction by building customer relations

•  Maintain the company's standards for ethical business practices, professional image,         

    orderliness, customer service and good employee and community relations

•  Monitor the progress of each vehicle throughout the day, and update customers

   frequently

•  Increase profitability by maximizing sales & executing retail promotions

•  Oversee and participate in quality control 

 

    We perform pre-employment drug screening.